Frequently Asked Questions
Everything you need to know about Karakal sports gear and services.
What sports does Karakal specialize in?
Karakal is a leading specialist in racket sports, providing high-performance equipment, apparel, and accessories for Squash, Tennis, Badminton, and Padel players of all levels.
How long does shipping take for my order?
Standard domestic orders are typically processed within 1-2 business days and delivered within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy for rackets?
We offer a 30-day return policy for unused rackets in their original packaging with the plastic grip wrap intact. Please note that customized restringing services are non-refundable.
Do Karakal rackets come with a warranty?
Yes, all Karakal rackets are covered by a 12-month manufacturer's warranty against structural defects. This does not cover string breakage or damage caused by accidental impact with walls or floors.
How do I choose the right grip for my racket?
Karakal is world-famous for the PU Super Grip. For maximum cushioning, choose the original PU Super. If you prefer a thinner feel with high sweat absorption, we recommend our specialized Point 7 or X-Gel grips.
Can I track my package after it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.